Let’s improve support
Direct is an unlimited support solution for PC users at all levels who need fast, professional assistance to resolve a specific task in Microsoft Office.
Let’s improve work
Direct is an unlimited support solution for PC users at all levels who need fast, professional assistance to resolve a specific task in Microsoft Office.
Customers in all sectors
COMPETENT AND HELPFUL USER SUPPORT
Professional assistance when your users need it
Get help fast
Direct ensures the PC user direct access to a competent and service-minded support consultant who helps the user accomplish the task at hand.
Utilise tools to the full extent
Microsoft Office and Office 365 are constantly being expanded with smart new functionality and options. Direct provides direct access to the latest know-how from our experts.
Complete your projects on time
There is no such thing as a bad question, and our professional support consultants provide friendly and helpful service to assist users.
Get unlimited assistance
With a Direct support solution, all your employees get free access to unlimited support in Microsoft Office etc.
BROAD SCOPE OF SUPPORT
See which programs we support
With many years of experience, we offer support for a host of solutions. See below for a small selection.
Microsoft Office
Version 365, 2019, 2016, 2013, 2010
Word
Version 365, 2019, 2016, 2013, 2010
Excel
Version 365, 2019, 2016, 2013, 2010
Outlook
Version 365, 2019, 2016, 2013, 2010
PowerPoint
Version 365, 2019, 2016, 2013, 2010
Adobe Acrobat (DC)
All versions
DynamicTemplate
All versions
AccessibilityFixer
All versions
OutlookSignature
All versions
SharePoint
Teams
Benefits
No self-service or queue function – you get direct contact!
The unique Danish support solution builds on healthy values regarding professional assistance with a good customer experience. An Office add-in can be distributed to the users’ PCs, from which they can gain direct and unlimited access to Dania Software support consultants.
With Direct, as a customer you are guaranteed that users get direct access to competent, personal functionality support and troubleshooting from our experienced experts for the full scope of the program.
Direct can be made accessible for all staff, end users, or implemented as 2nd line for an in-house Service Desk. Our support consultants work closely with your IT department when users face technical challenges in your environment.
When adding new staff or rolling out new or updated versions of software products, such as Office 365, throughout the organisation, you will need effective and competent handling of the many questions that arise. Direct is ideal in all situations and can handle peak loads.
Satisfied customers
What our customers say
"Whether our employees encounter an error message on the screen or have a typical user query, they can always contact Direct to get professional support for Microsoft Office. If the questions go beyond the Office programs, Direct does not hesitate to refer the users to our internal helpdesk to ensure that the users always get the right support."
Maria Mathiesen
Systems consultant, BEC
Sound interesting?
Contact us if you have further questions or want to find out how we can help your users.