Let’s improve support

Direct is an unlimited support solution for PC users at all levels who need fast, professional assistance to resolve a specific task in Microsoft Office.

Let’s improve work

Direct is an unlimited support solution for PC users at all levels who need fast, professional assistance to resolve a specific task in Microsoft Office.

Customers in all sectors

COMPETENT AND HELPFUL USER SUPPORT

Professional assistance when your users need it

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Get help fast

Direct ensures the PC user direct access to a competent and service-minded support consultant who helps the user accomplish the task at hand.

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Utilise tools to the full extent

Microsoft Office and Office 365 are constantly being expanded with smart new functionality and options. Direct provides direct access to the latest know-how from our experts.

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Complete your projects on time

There is no such thing as a bad question, and our professional support consultants provide friendly and helpful service to assist users.

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Get unlimited assistance

With a Direct support solution, all your employees get free access to unlimited support in Microsoft Office etc.

BROAD SCOPE OF SUPPORT

See which programs we support

With many years of experience, we offer support for a host of solutions. See below for a small selection.

Microsoft Office

Version 365, 2019, 2016, 2013, 2010

Word

Version 365, 2019, 2016, 2013, 2010

Excel

Version 365, 2019, 2016, 2013, 2010

Outlook

Version 365, 2019, 2016, 2013, 2010

PowerPoint

Version 365, 2019, 2016, 2013, 2010

Adobe Acrobat (DC)

All versions

DynamicTemplate

All versions

AccessibilityFixer

All versions

OutlookSignature

All versions

SharePoint

Teams

Benefits

No self-service or queue function – you get direct contact!

The unique Danish support solution builds on healthy values regarding professional assistance with a good customer experience. An Office add-in can be distributed to the users’ PCs, from which they can gain direct and unlimited access to Dania Software support consultants.

With Direct, as a customer you are guaranteed that users get direct access to competent, personal functionality support and troubleshooting from our experienced experts for the full scope of the program.

 

Direct can be made accessible for all staff, end users, or implemented as 2nd line for an in-house Service Desk. Our support consultants work closely with your IT department when users face technical challenges in your environment.

 

When adding new staff or rolling out new or updated versions of software products, such as Office 365, throughout the organisation, you will need effective and competent handling of the many questions that arise. Direct is ideal in all situations and can handle peak loads.

 

Satisfied customers

What our customers say

"Whether our employees encounter an error message on the screen or have a typical user query, they can always contact Direct to get professional support for Microsoft Office. If the questions go beyond the Office programs, Direct does not hesitate to refer the users to our internal helpdesk to ensure that the users always get the right support."

 

Maria Mathiesen

Systems consultant, BEC

Sound interesting?

Contact us if you have further questions or want to find out how we can help your users.